About Us Contact Us Login/Register 中文

COVID-19 NOTICE: Our customer hotline 183-3018 provides service from Monday to Friday from 9am to 6pm, and closed on Saturday, Sunday and public holidays. Thank you for your understanding.


To celebrate Club Wellbeing App 1st Anniversary, Club Insurance launches “Club Insurance Daily Smart Watch Lucky Draw”. Selected customers will join this lucky draw automatically, the promotion period is until 31 Dec 2022 (Trade Promotion Competition Licence No: 55848-50)Terms and Conditions apply.  Please contact our Club Insurance Customer Service Hotline 183 3018 for further details.

Contact Us

Contact Us
Contact Us

Contact Us 

We are always here to serve you. For all enquiries and feedback related to Club Insurance, please contact us through the channels below:

Customer Service Hotline

Mon – Sat
9:00 am – 8:00 pm
(except public holidays)

Email

enquiry@ins.theclub.com.hk


Customer Service Hotline
183 3018


Other complaint channels


Insurance Authority
enquiry@ia.org.hk
3899 9983


The Insurance Complaints Bureau
icb.enquiry@icb.org.hk
2520 2728

Please fill in the enquiry form below. We will contact you within 1 business day.

By submitting the form, it represents you agree and understand that the personal information provided below will be used by Club Insurance solely for the purpose of handling your enquiry, product recommendation or feedback.
 
*Mandatory fields
 
 

X
Personal Information Collection Statement

Please note that the fields of information marked with asterisks must be provided before we can provide you with the subscribed service(s). You may choose not to provide the optional information (i.e. the fields not marked with asterisks) but your user experience will be affected if we do not have the relevant information to offer you with enhanced and personalised services.

The personal data and other information that you provided and other information collected, generated and/or compiled by us about you from time to time subsequently (collectively, "Data") will be collected, used and retained by the relevant service provider(s) of the service(s) you are subscribing to and other relevant services (collectively, “Services”), being one or more of the members of the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies) (HKT Limited is a company incorporated in the Cayman Islands with limited liability), including but not limited to Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited, PCCW Media Limited, Moov (Hong Kong) Limited, PCCW OTT (Hong Kong) Limited, eSmartHealth Limited, HKT Education Limited, Club HKT Limited, HKT CSP Limited, HKT Payment Limited, HKT Financial Services (IA) Limited, HKT Flexi Limited and Club Services (HKT) Limited (as the case maybe), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) and other applicable laws, rules and regulations.

The details of the collection, compilation, retention, use, disclosure and processing of the Data and any further information about the Services are set out in the applicable terms and conditions of the Services, this Personal Information Collection Statement, the Privacy Statement of the HKT Group (www.hkt.com/legal/privacy.html) and/or the Privacy Statement of the PCCW Group (www.pccw.com/legal/privacy.html).

The Data may be disclosed to, used or retained by other members of the Group, their respective agents (including debt collection agent) and business partners for purposes related to the provision of the Services and other purposes to which you have consented at any time. We may also be ordered by regulatory bodies, government authorities and courts of law in different jurisdictions to disclose the Data in order to comply with legal obligations and duties imposed on us.

You are entitled to access, correct or enquire about your personal data being held by us. For any such request, please do so by writing to the HKT Group's Privacy Compliance Officer (GPO Box 9896 or privacy@pccw.com) and/or the PCCW Group's Privacy Compliance Officer (GPO Box 9872 or privacy@pccw.com).

You will not be able to receive our partner offers and latest promotions!

Email

enquiry@ins.theclub.com.hk


Customer Service Hotline
183 3018


Other complaint channels


Insurance Authority
enquiry@ia.org.hk
3899 9983


The Insurance Complaints Bureau
icb.enquiry@icb.org.hk
2520 2728